Frequently Asked Questions
Everything you need to know about your Source Unknown experience.
Where does Source Unknown ship from and what are the delivery times?
We ship globally from our central distribution centers. Standard international shipping typically takes 5-10 business days, while express options can arrive within 3-5 business days depending on your location.
What is your return policy for international orders?
We accept returns within 14 days of the delivery date. Items must be in their original condition with all tags attached. Please note that return shipping costs and any customs duties are the responsibility of the customer.
How do I determine my size for different curated brands?
Since we curate unique pieces from various independent designers, sizing can vary. We provide a detailed size guide on each product page and recommend checking the specific measurements provided to ensure the perfect fit.
Are customs duties and taxes included in the checkout price?
Duties and taxes are not included in the total at checkout and are determined by your local customs office. Customers are responsible for paying these fees upon delivery.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is confirmed, we are unable to make modifications or cancellations. Please double-check your shipping address and items before completing your purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely encrypted for your protection.